Things to note
- Each panel is sold separately.
- Curtain rods are not part of the package and should be purchased additionally.
- Due to varying dye lots, there might be minor differences in fabric colors.
- The length of curtains may have a variation of up to 1 inch, attributable to their hand-cut and sewn nature.
- Panels exceeding the fabric roller width will include seams.
For example, custom flat panels higher than 102 inches will have a seam. - Orders are shipped free of charge and typically arrive within 7 to 10 business days.
- As our curtains are tailored to individual specifications, they are not eligible for return (refer to our comprehensive Return Policy for details).
Frequently Asked Questions
How Can I Track My Order?
After your order is taken by the delivery service, we'll email you with the details of the carrier and a tracking number. To follow the journey of your package, please visit the carrier's official website. You also have the option to coordinate with the carrier to schedule a delivery time. Track your order here.
What Are the Shipping Times?
Production time: 7-10 business days: 7-12 days. Express shipping : 3-7 days.
The shipping time provided on our website is a guide only and represents the time frame that 95% of orders are filled within.
If you require drapes by a certain date, please contact us at info@deconovo.com to confirm the time frame and order it in advance.
Order Cancellation Policy
Orders canceled within 24 hours (business day) of payment confirmation will receive a full refund.
Cancellation is not possible once production has started.
Orders cannot be canceled after they have been shipped.
Custom-made items that are already dispatched cannot be canceled.
How Do I Measure Length for Pleated Drapes?
To measure, start from the ring's eyelet to the floor.
How to Calculate the Weight of Your Panel? (Pleated Style)
The estimated weight of each panel is calculated as follows:
(Width in inches * 0.0254 * Length in inches * 0.0254 * fabric GSM / 1000)
You'll find the fabric GSM details in the product description.
For instance, for a panel measuring 52''W x 84''L inches with a 200gsm liner, the weight per panel is:
52 * 0.0254 * 84 * 0.0254 * 200 / 1000 = 0.56 kg
Does the Order Include Any Installation Hardware?
Only pin hooks are included. Curtain rods must be purchased separately.
Can I use them with curtain hooks?
Different curtain styles can be used with curtain hooks, and we will specify this in the product description.
Are these measurements per curtain or for the pair?
There are single panel and 2 panels, and the product description provides information on single and 2 panels.
What diameter are the eyelet holes in these curtains?
The inner hole diameter of the circular ring is 4cm, and the outer hole diameter is 6cm.
Curtain Maintenance Tips
It's recommended to clean your curtains every 3 to 6 months for optimal cleanliness and appearance. Regular weekly cleaning is also advised to minimize dust and allergens.
Is It Necessary to Wash Window Curtains?
Yes, washing window curtains is essential for maintaining their cleanliness. Follow the care instructions provided by the manufacturer for the best method. For example, synthetic fabrics like nylon and polyester should not be dry cleaned, silk curtains should not be machine washed, and sheer curtains should be cleaned with mild detergent. For more detailed advice, see "Your Expertise Tips on How to Clean Curtains.
