Shipping and Return Policy

Shipping & Returns

Returns 

If you would like to return a product please contact us. We will provide a return shipping label and the RMA reference number which must accompany the return.

Items shipped from Deconovo can be returned within 30 days of receipt of shipment in most cases. ORDERS MORE THAN 30 DAYS FROM DATE OF RECEIPT BY CUSTOMERS ARE NON-REFUNDABLE. Some products have different policies or requirements associated with them.

  • ALL PRODUCT RETURNS MUST BE IN UNOPENED AND IN SALABLE CONDITION TO RECEIVE A FULL REFUND.
  • IF THE ITEM IS OPENED, USED OR UNSELLABLE, THE ORDERS MIGHT BE UNREFUNDABLE. WE RESERVE THE RIGHT TO SUBMIT A FULL, PARTIAL OR NO REFUND.
  • Items must be returned in the original manufacturer's packaging. We strongly recommend you keep your packaging for at least the first 30 days after purchase.
  • WE REQUIRE PICTURES OF DAMAGED GOODS IN ORDER TO ISSUE A RETURN/REFUND.
  • WE WILL SEND PREPAID RETURN LABLE ONLY IF CUSTOMERS RECEIVED WRONG PRODUCTS AND QUALIFIED FOR EXCHANGE.
  • SHIPPING COST IS NOT REFUNDABLE FOR CUSTOMER'S CHANGE OF MIND. 
  • YOU WILL BE RESPONSIBLE FOR PAYING FOR YOUR OWN SHIPPING COST FOR RETURNING YOUR ITEM IN CASE IS A NON-DEFECTIVE PRODUCT.
  • SHIPPING COSTS ARE NON-REFUNDABLE. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Non-returnable items: 
- Gift cards 

To complete your return, we require a receipt or proof of purchase. Contact us Here Contact us about a return.
Please do not send your purchase back to the manufacturer. 

There are certain situations where only partial refunds are granted (if applicable) 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 30 days after delivery 

Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Please note that the original shipping cost is not refunded.

Order Cancellation:

To cancel an Order, please contact us by e-mail. Order that have already shipped cannot be cancelled. You can, however, request a return label. Once we received the package, we will issue a full refund minus the shipping cost.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@deconovo.com

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us here: Contact us about a return.

Gifts 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

If you received one of our products as a gift, and would like to return it, you must provide the order number so we can process the return.

Shipping 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are sending the item within the United States and the order is valued at $100 or more, insure the shipment for the value of the merchandise and ship your return with a signature shipping service. All items must be returned to the seller with a trackable shipping service. We suggest USPS delivery confirmation service. If a package doesn't arrive and you don't use a trackable method to return or if you refuse the shipment as a method of return, we may not be eligible for a full refund.

Contact us about a return.

The shipping and return policy apply to all products sold on deconovo.com. This shipping and return policy do not apply to other sales channels other than Deconovo.com. If you purchased a product outside Deconovo.com and wish to return it, please contact us so we can guide you on the steps to follow.

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