Return & Refund Policy

A Gentle Reminder to Our Valued Customers: We encourage you to review our return policy first and consider reaching out to us for a resolution if you encounter any issues. Rushing into an order dispute may lead to longer resolution times and temporary withholding of funds by your bank. We are committed to assisting you to the best of our ability.

For customized drapes, roman shades, and blinds, we usually will not accept returns.

Before placing your return, please check if your item is eligible for return, as some items may be featured as Final Sale or No Return or subject to additional return restrictions. You can find this information in the item specific sections below, so you may review it before making your purchase.

The following conditions do not qualify for return for Made-to-Order drapes, blinds and shades.

The following scenarios do not qualify for returns:

  • Misinterpretation of product images.
  • Accurately made items that do not fit properly.
  • Dissatisfaction with the weight of the drapes.
  • Color mismatch. Change of mind or no longer wanting the item.
  • Quality not meeting expectations.
  • Incorrectly ordered items.
  • Tolerance in size within +/- 1 inch, considered industry standard.
  • Delayed delivery. Unintentional order placement.
  • Natural variations in color due to dye lots.
  • Color changes due to different liners.
  • Unexpected shading rate. Seams in oversized sizes.

Conditions for Accepting Returns at our shipping cost.

We accept returns at our cost if:

  • The wrong items are received (photographic proof required).
  • Incorrect liner type used (photographic proof required)

Exchange Policy

For damaged or defective items, we offer exchanges only. Please contact us at info@deconovo.com within 3 days of receiving the item, keeping all original packaging and providing photos of the product and packaging for exchange processing.

Alterations

We generally do not accept alterations after you have received your order. Please ensure accuracy in your measurements and size decisions.

Shading Rate

Our various fabric materials provide different shading effects. Shading level perception is subjective; we recommend ordering a Liner Sample Booklet to ensure the shading meets your needs. Note that variations in liner shading rates are not considered misdescriptions.

Wrong Size

Use a metal tape measure for accurate measurements. Inaccurate curtain dimensions due to measurement errors are not our responsibility.

Change of Mind

Please choose and measure your items carefully, as we do not accept returns due to a change of mind after the order is processed.

Color Variations

Color may vary from the picture due to variations in your monitor, lighting and batch colors. Please keep this in mind when ordering as we do not accept returns for color variation.

Lost Packages

If your package is lost in transit, we will work with logistics to locate it. If it cannot be found, we will arrange a reorder for you. Refunds are not available in these cases.

Return Shipping Address

A return shipping address will be provided via email upon approval of your return request.

Refund

When returning products, please notify us at info@deconovo.com with a trackable number. We process refunds within 3-5 days of receipt, and the amount will be credited back to your original payment method, usually within 3-7 days. Depending on the return reason, you may bear the return shipping costs. The refund will be the product cost, minus a 20% handling, packing, and shipping fee.

Seams in Oversized Sizes

Please be aware that oversized items may have seams. Returns or refunds based solely on the presence of seams in oversized items are not accepted.

Based on 1234 reviews
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Love the curtains!

I love these curtains. Excellent quality and they keep the light out! Also very beautiful. My favorite feature are the metal rings at the top so they just slide across the curtain bar easily! Company was quick to fix an issue I had and responded swiftly and fixed the issue. 5 stars! Would recommend , and order again!

Beautiful curtains

I previously bought yellow, love them! Purchased silver to go alongside. Love them

Gorgeous curtains!

I have nothing negative to say! The curtains are gorgeous. The color is so good, the perfect beige. I ironed pleats on them and they hang so perfectly! Gorgeous curtains!

Definitely blackout!

Really glad I got these. My room is actually dark now! And they're fairly stylish and well priced (on sale), too. Thanks!

M
Deconovo Decorative Christmas Velvet Throw Pillow Covers for Couch
Melanie Meyer (Burlingame)
Love my pillow covers!

Love these velvet Christmas decorative pillow covers! The color goes perfectly with my decor!!!

These look amazing

Very easy set up and they look awesome in low light!

Beautiful pillow covers!

These pillow covers are beautiful,soft fabric material and pretty well made.Planning on buying different colors for holiday season.Highly recommended!!

Great value

These drapes are well constructed and are just as described in advertisement. We will buy from Deconovo again.

Size

They are nice curtains. The only thing is that the lengths are a little bit different. The edges are shorter than middle

Beautiful curtains

Looks beautiful and great quality

The curtains are so pretty

The curtains are so pretty and I love it because are blackout.
I choose cream and size 52x108

Quality

The curtains are quality and keep the heat out especially during the summer. Definitely recommend and will be buy again .

Lovely Covers!

The pillow cover seems like a very durable and quality material. The color is also a warm neutral which complements my home beautifully. I love that were several options of fabric and color to choose from.

Beautiful

The quality and design of the curtains are exactly as pictured. The pink leaf pattern looks perfect in our baby girl’s nursery.

Beautiful curtains

These curtains are perfect - beautiful leaf pattern design, good quality fabric, just enough light filtering. Great value for the price!

Gorgeous drapes

The colors are vibrant. The weight of the drapes is awesome. Just love the different look of these drapes!

Love these curtains

Thank you so much! Everything about the order was great ! Love the quality and colors .

LOVE THEM

I bought them for my spa and I lovvveeee how they look inside!

Quality

Nice quality curtains sold at a great price. The color is gorgeous and blacks out light well.

Sheet Leaf Embroidered Foral Pattern

Love them ... Fast delivery 😁

My first purchase

I love it. I was looking for something different and I found it with your company and I love the wave. I have recommended it to many of my friends and co-workers.

Dramatic

Wow!!! Love my curtains. They are beautiful open and close. So thrilled I found them!🥰

Great curtains

I just love the curtains I bought for our new house, they go really good with the shades and walls and decor.

Beautiful

The curtains are heavy duty black out curtains with style and beauty! Love them!