The return and refund policy apply to all the products sold on www.deconovo.com.

Please inspect your order upon reception and contact us via mail (info@deconovo.com) or toll free call (+1) 877 630 2161 (Mon.-Fri. 9:00am-5:00pm EST time) if you have any questions about your order.

Returns

You are qualified for returns if

- Within 30 days of receipt of shipment.

- Products are in salable condition, unworn or unused, with tags.

- In the original manufacturer's packaging. We strongly recommend you keep the packaging for the first 30 days after purchase.

Replacement

You are qualified for replacement if

- Items are defective or damaged during the delivery (Picture of defective or damaged product will be required).

- Missing panel in the package.

- Received the wrong product (Picture of the label on the package will be required).

- We will send prepaid return label only if customers received wrong products and qualified for replacement.

Exchanges

You are qualified for exchange if

- Within 30 days of receipt of shipment.

- You will be responsible for paying for returning shipping cost in case of a non-defective product.

- The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

- Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Shipping Service for Return

All items must be returned to the seller with a trackable shipping service. We suggest USPS delivery confirmation service. We may not be eligible for a full refund if your package doesn't arrive and you don't use a trackable method to return.

Return Process

To start a return, you can contact us at info@deconovo.com. If your return request is accepted, we’ll send you a return shipping label and the RMA reference number which must accompany the return, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Refund (if applicable)

All product returns must be in salable condition to receive a full refund. If the item is used or unsalable, the order might be nonrefundable. We reserve the right to submit a full, partial or no refund.

Partial refunds only if

- Any item not in its original condition, is damaged or missing parts.

- Any item that is returned more than 30 days after delivery.

Shipping cost is not refundable for customer’s change of mind. If you are qualified for a refund, the cost of original shipping will be deducted from your refund.

Late or missing refunds (if applicable)

First check your bank account again and then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this, please feel free to contact us by toll free phone number (+1) 877 630 2161 (Mon.-Fri. 9:00am-5:00pm EST time) or mail info@deconovo.com.

Refunds Process (if applicable)

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, your refund will be submitted and applied to your original payment method automatically within 3 or 5 working days. Please remember it can take some time for your bank or credit card company to process and post the refund.

Based on 1122 reviews
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Definitely blackout!

Really glad I got these. My room is actually dark now! And they're fairly stylish and well priced (on sale), too. Thanks!

Love my pillow covers!

Love these velvet Christmas decorative pillow covers! The color goes perfectly with my decor!!!

These look amazing

Very easy set up and they look awesome in low light!

Beautiful pillow covers!

These pillow covers are beautiful,soft fabric material and pretty well made.Planning on buying different colors for holiday season.Highly recommended!!

Great value

These drapes are well constructed and are just as described in advertisement. We will buy from Deconovo again.

Size

They are nice curtains. The only thing is that the lengths are a little bit different. The edges are shorter than middle

Beautiful curtains

Looks beautiful and great quality

The curtains are so pretty

The curtains are so pretty and I love it because are blackout.
I choose cream and size 52x108

Quality

The curtains are quality and keep the heat out especially during the summer. Definitely recommend and will be buy again .

Lovely Covers!

The pillow cover seems like a very durable and quality material. The color is also a warm neutral which complements my home beautifully. I love that were several options of fabric and color to choose from.

Beautiful

The quality and design of the curtains are exactly as pictured. The pink leaf pattern looks perfect in our baby girl’s nursery.

Beautiful curtains

These curtains are perfect - beautiful leaf pattern design, good quality fabric, just enough light filtering. Great value for the price!

Gorgeous drapes

The colors are vibrant. The weight of the drapes is awesome. Just love the different look of these drapes!

Love these curtains

Thank you so much! Everything about the order was great ! Love the quality and colors .

LOVE THEM

I bought them for my spa and I lovvveeee how they look inside!

Quality

Nice quality curtains sold at a great price. The color is gorgeous and blacks out light well.

Sheet Leaf Embroidered Foral Pattern

Love them ... Fast delivery 😁

My first purchase

I love it. I was looking for something different and I found it with your company and I love the wave. I have recommended it to many of my friends and co-workers.

Dramatic

Wow!!! Love my curtains. They are beautiful open and close. So thrilled I found them!🥰

Great curtains

I just love the curtains I bought for our new house, they go really good with the shades and walls and decor.

Beautiful

The curtains are heavy duty black out curtains with style and beauty! Love them!

Stunning

I bought this curtains to my stepdaughter’s room and I nailed!!! So cute , delicate, classy. No mistakes at all. If you are looking for something just to add a romantic and chic style go for it!!!

And excellent quality too!!

Wow!

Super soft, no stiff thermal backing, no wrinkles when hung direct from package (that was not my plan, but the washing machine that day had different plans). Price was unbelievable.
Will be curious to see how thermal they are with MN winter around the corner. Will definitely be ordering again.

Wide patio curtains

The curtains are made of high quality fabric and flow nicely providing shade and privacy. Would buy again

L
Silver Wave Striped Blackout Curtains - Thermal Insulated Grommet/Eyelet Drapes | 2 Deconovo Panels
Luisa Narvaez Reyes (Lake Worth)
Perfect

Perfect for blackout in the bedroom.