deconovo VIP Rewards Program

Earn exclusive perks and rewards every time you shop.

Earn exclusive rewards and enjoy member-only perks. The more you shop, the more you save and earn in rewards.

How it works

Join

Sign up or login to start earning straight away.

Earn

Earn points for every dollar spent.

Redeem

Redeem points for discounts on your next purchase.

Earn points for every order placed

The more you spend, the more you save. Start earning points every step of the way

Redeem points for rewards

Redeem points on your next purchase, or save them up for higher value rewards.

💬 Deconovo VIP Rewards Program – FAQ

How do I join the Deconovo VIP Program?

Simply sign up for a store account and start earning points through purchases and other activities. You’ll be automatically enrolled in the VIP program—no additional steps needed.

How are VIP tiers determined?

Your VIP tier is based on the total number of points you earn in a calendar year (starting from April 21, 2025).
Bronze: 0 – 1999 points | Silver: 2000 – 4999 points | Gold: 5000+ points

How do I earn points?

You can earn points by:
  • Placing orders ($1 = 1–3 points based on your tier)
  • Signing up: 200 points
  • Following us on Instagram: 100 points
  • Writing a product review: 200 points
  • Celebrating your birthday: 300 points
  • Referring a friend: 300 points

Can I earn points on past purchases before creating an account?

Yes! If you’ve made purchases before joining the program, we’ll help you convert those orders into points.
👉 Just contact our support team   and we’ll manually apply your past spending as $1 = 0.5 points.

What can I redeem points for?

You can redeem points for:
  • Discount coupons
  • Free sample shipping
  • Exclusive early access to new product launches
  • More rewards coming soon

Do points or rewards expire?

Yes. Unused points and rewards typically expire after 12 months. You’ll receive reminders before any expiration happens.

How long will my VIP status last?

Once you reach a tier, your VIP status will be valid through the end of the next calendar year.
Example: If you become a Gold member in August 2025, you’ll retain that tier until December 31, 2026.

Can I combine VIP discounts with other promotions?

In most cases, VIP-exclusive discounts and early-bird offers cannot be combined with other public sale codes unless specifically stated.

How do I know my current VIP level and points balance?

Log in to your account and click the “Rewards” button on the bottom left corner of the site. You’ll see your current tier, total points, and available rewards.

I referred a friend but didn’t get points. Why?

You will receive your referral reward only after your friend completes their first purchase using your referral link. Make sure they don’t use a different email or discount code during checkout.

Can I return or cancel a redeemed reward?

No, rewards redeemed with points cannot be returned or refunded.

Can I leave or cancel my VIP membership?

If you wish to leave the program, you may contact our customer service. Please note:
🛑 Cancelling your membership will permanently delete all earned points and VIP status.