Return, Refund & Exchange Policy
To start a return, refund or exchange you can contact us at info@deconovo.com. If your request is accepted, we’ll send you a return shipping label and the RMA reference number which must accompany the return, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Email: info@deconovo.com
Toll Free Call: (+86) 157 5713 2874
Mon.-Fri. 9:00am-5:00pm EST time.
The return, refunds & exchange policy applies to all products sold on deconovo.com.
Please inspect your order upon arrival & contact us anytime if you have any questions about your order.
Time Period
Applicable within 30 days of receipt of shipment.
Refunds Terms & Conditions
Refunds
All product returns must be in salable condition to receive a full refund. If the item is used or unsalable, the order might be nonrefundable. We reserve the right to submit a full, partial or no refund.
Partial Refunds
- Any item not in its original condition, is damaged or missing parts.
- Any item that is returned more than 30 days after delivery.
Shipping cost is not refundable for customer’s change of mind. If you are qualified for a refund, the cost of original shipping will be deducted from your refund.
Refunding Process
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, your refund will be submitted and applied to your original payment method automatically within 3 or 5 working days. Please remember it can take some time for your bank or credit card company to process and post the refund.
Returns T&C
You are qualified for returns if
- Products are in salable condition, unworn or unused, with tags.
- In the original manufacturer's packaging. We strongly recommend you keep the packaging for the first 30 days after purchase.
Replacements T&C
You are qualified for replacement if
- Items are defective or damaged during the delivery (Picture of defective or damaged product will be required).
- Missing panel in the package.
- Received the wrong product (Picture of the label on the package will be required).
- We will send return label only if customers received wrong products and qualified for replacement.
Exchanges T&C
You are qualified for exchange if
- Within 30 days of receipt of shipment.
- You will be responsible for paying for the return shipping cost in case of a non-defective product.
- The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
- Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Suggested Shipping Service
All items must be returned to the seller with a trackable shipping service. We suggest USPS delivery confirmation service. We may not be eligible for a full refund if your package doesn't arrive and you don't use a trackable method to return.
Late or missing refunds
First check your bank account again and then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this, please feel free to contact us by toll free phone number (+1) 877 630 2161 (Mon.-Fri. 9:00am-5:00pm EST time) or mail info@deconovo.com.
Warehouse Address
Please contact us & clarify where you should send your return, refund or exchange.
We accept returns at our Amazon warehouse & our Deconovo warehouse.
U.S. overseas warehouse address: 11077 Rush St b, South El Monte, CA 91733
